| Tellus™ has created an intuitive 360° "self service" communication tool, where customers can communicate their concerns, suggestions comments, and observations without the usual lengthy time delays involved in going through "customer service levels" and the "first contact" bureaucracy which dilutes both problems and comments. |
| At the same time the people at the top can capture customer feedback data, interpret it and then communicate effectively and simultaneously across an organisation regardless of its size and geographical restrictions. The system allows pinpointed direct communication, across the entire organisation at the push of a button. |
| The Tellus™ application is a tool which can be targeted to specific demographics and locations within the same store/branch, or across multiple retail / customer facing outlets. |
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| The Tellus™ solution allows continuous communication in all areas from the customer feedback portal, which can be anonymous if desired, to open direct issues, requiring direct responses. |
| Each customer who registers a concern will be issued automatically with a unique reference number, which allows the concern to be tracked, and therefore ensuring it is dealt with effectively within the policy guidelines of the organisation. |
| By enabling a faster response to customer feedback, organisations are able to improve on the overall customer experience, which in turn increases the overall satisfaction and induces the customer to return. |
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